Helpdesk Schedule

1. Go to Helpdesk > Configuration > Helpdesk Teams

   

2. Select a team then make sure Automatic Assignment is checked.

   

3. Add the team members.

   

4. Ensure the timezone is correct.

   

5. Finally, add the schedule for each team member.

   

Notes:

• The scheduler still respects the team members’ time off dates and working schedules. If a member is on time off, the next available member will be selected by default.